Shipping Policy

Our policy is to ship orders as soon as possible. Orders received Monday - Thursday 9am-5pm EST are processed and shipped within 24 hours. Orders received on Friday before 11am EST are processed and shipped on the same day. Orders received after 3pm EST Monday - Thursday or after 11am EST on Fridays, weekends and holidays are processed and shipped the next business day. Please note that if your order is shipping to a P.O. Box, it will ship via USPS. USPS orders may take one to two business days to ship. Expedited shipping options are available at check out.

International Shipping

If shipping outside of the United States or Canada, please contact one of our customer service representatives at 631.240.0600, fax us at 631.240.0601 or email us at info@smartpackusa.com.  Please note, additional tax, duty and handling may apply. 
If your order qualifies for freight shipping, a representative will contact you within one business day from date of order placement.